Terms and Conditions of Sale

Last updated: May 17, 2026

These Terms and Conditions of Sale govern the purchase of products made remotely through the website fisogioielli.com, in compliance with Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 (Electronic Commerce).

1. Seller's Identity

FISÒ Gioielli
Email: info@fisogioielli.com
Certified Email (PEC): [to be updated upon VAT number registration]
VAT Number: [to be updated upon VAT number registration]
Registered Office: [to be updated]

2. Subject Matter

These conditions apply to the sale of fashion jewelry products (925 sterling silver, 14K/18K gold-plated recycled brass, natural freshwater pearls, crystals) through the website fisogioielli.com. Purchases are reserved for adults with legal capacity.

3. Conclusion of the Contract

The purchase contract is considered concluded when:

  1. The Customer selects one or more products and adds them to the cart
  2. Fills in the shipping and billing details
  3. Confirms payment via one of the available methods
  4. Receives an order confirmation email from FISÒ Gioielli

The order confirmation email constitutes acceptance of the contract.

FISÒ Gioielli reserves the right to refuse orders in case of product unavailability, obvious errors in published prices, or suspected fraud. In such cases, the Customer will be notified via email, and any payment made will be fully refunded.

4. Prices and Payments

Prices indicated on the website are in Euros and are inclusive of VAT (22%) for the final consumer.

Prices do not include shipping costs, which are indicated at checkout based on destination and order amount.

Accepted Payment Methods

  • Credit/debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay, Google Pay
  • Klarna / Scalapay (payment in 3 interest-free installments)

Payments are managed by certified providers that apply the highest security standards (PCI DSS). FISÒ Gioielli does not store credit card data.

5. Shipping

For complete details on times, costs, and methods, please see the Shipping and Returns page.

Summary:

  • Italy: 5-7 business days — €4.90 (free over €49)
  • EU: 7-10 business days — €9.90 (free over €79)

The risk of loss/damage during transit is borne by FISÒ Gioielli until delivery to the Customer.

6. Right of Withdrawal

Pursuant to articles 52 et seq. of the Consumer Code, the consumer Customer has the right to withdraw from the contract within 14 days of receiving the goods, without any reason.

Complete procedure on the Right of Withdrawal page.

Exclusions from the right of withdrawal (art. 59 Legislative Decree 206/2005)

  • Products personalized with engraving of names, initials, symbols, or other customizations requested by the Customer
  • Sealed products not returnable for hygienic or health reasons, if opened after delivery

7. Legal Guarantee of Conformity

All FISÒ Gioielli products benefit from the 24-month legal guarantee of conformity provided by articles 128 et seq. of the Consumer Code for consumers (Legislative Decree 170/2021).

In case of conformity defects, the Customer has the right to:

  1. Free repair or replacement of the product
  2. Alternatively: price reduction or contract termination with refund

To activate the warranty: write to info@fisogioielli.com attaching photos of the defect and the order number.

Warranty Exclusions

  • Damage caused by improper use or non-compliance with care instructions
  • Normal wear and tear of plating due to contact with aggressive substances (chlorine, direct perfumes, detergents)
  • Defects appearing beyond the legal terms

Additional Commercial Warranty

FISÒ Gioielli offers a 12-month commercial warranty on 14K/18K gold plating under normal use conditions, except for deterioration caused by contact with aggressive substances (chlorine, direct perfumes, detergents).

8. Liability

FISÒ Gioielli is not responsible for:

  • Delivery delays due to force majeure (strikes, weather events, pandemics, customs restrictions)
  • Inaccuracies provided by the Customer during the order phase (incorrect address, incomplete data)
  • Improper use of the product by the Customer

The maximum liability of FISÒ Gioielli towards the Customer is limited to the value of the order.

9. Applicable Law and Competent Court

This contract is governed by Italian law. For disputes with consumers, the competent court is that of the consumer's residence/domicile (art. 66 bis Consumer Code).

Alternatively, the consumer can activate the alternative dispute resolution (ADR) procedure or use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

10. Amendments

FISÒ Gioielli reserves the right to modify these Terms at any time. Changes do not have retroactive effect on orders already confirmed.

For any questions: info@fisogioielli.com